WaterSide Chat: The Key to Customer Service Efficiency

This event is not hosted by Colorado WaterWise.

As cities grow and the replacement of the retiring workforce in the water industry proves to be a challenge, the volume of angry customer calls that each customer service representative will need to handle will inevitably increase. The last thing a utility will want is to have their customers waiting longer on hold to get in touch with someone, allowing more time for their frustration to build, so how can a utility ensure that their customer service staff are empowered to be able to handle increased demand with less? In this WaterSide Chat, we will be joined by two experts to discuss strategies that have proven effective in improving call resolution times, decreasing call escalations, and bettering the overall quality of customer conversations. 

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