PRIMARY DUTIES & RESPONSIBILITIES
The hiring rate for this position is $19. This position is expected to be in service Mid-May through Mid-October.
OVERVIEW OF POSITION / DEPARTMENT
The Water Conservation Program Specialist – Rebates and Drought position requires an enthusiastic self-starter who enjoys engaging with customers daily. This position offers a seasonal mix of primarily office work with some field work duties, focusing on educating customers on our drought information and various rebate programs. Working primarily with the public, candidates for this position must have excellent communication and customer service skills.
PRIMARY DUTIES & RESPONSIBILITIES
- Assisting the Conservation Rebates Program Manager with administrative duties
- Communicate with customers via phone and email regarding rebate processes
- Attend water conservation outreach events
- May be required to work up to two Saturdays per month
- Perform landscape rebate inspections
- Assist with large property toilet rebate inspections
- Respond to customer inquiries pertaining to drought restrictions, rebate programs and other general water conservation information
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.
Education:
- High School diploma or GED
Experience:
- At least 2 years of experience in customer service
Preferred Qualifications:
- A general knowledge of water conservation principles
- A general knowledge of water-wise landscape principles
Knowledge:
- Knowledge of conflict management and communication strategies for interacting with the public
Skills:
- Must exhibit strong customer service skills, interpersonal communications and collaboration skills
- Must be proficient at Microsoft Office Suite
- Must be proficient at time management and planning for task efficiency
Abilities:
- Ability to establish and maintain effective working relationships with employees and customers
- Ability to communicate effectively both verbally and in writing
- Ability to stay self-motivated and on-task
- Ability to maintain a positive attitude when interacting with customers in a variety of situations
For full details and to apply, visit City of Aurora Careers (myworkdayjobs.com)
