This is a free online event.
Water utilities around the country are increasingly recognizing the need to better improve relationships with customers. Progressive agencies have implemented a range of communication strategies to address some of these challenges with mixed results. The most promising outcomes appear to be coming from an integrated approach of better data collection, customer education, and money and water saving recommendations.
This timely WaterSide Chat will focus on best practices that leading water utilities have employed to better engage their residential customers. Join our esteemed panel to learn more about a range of program offerings they have employed, and which approaches have yielded the most effective results in improving customer engagement and satisfaction.
Fiona Sanchez is the Director of Water Resources for the Irvine Ranch Water District. With over 20 years of experience in water use efficiency, Ms. Sanchez has pioneered Irvine Ranch Water District’s highly successful conservation and communication programs for over 12 years.
Jason Christensen is the Water Conservation IT coordinator for Park City, Utah. Since 2012 Jason has led efforts to deploy citywide Advanced Metering Infrastructure, leak-alerting systems, and customer communication technologies.
We look forward to talking with you on March 10th.