AWWA Webinar: Facing the New Normal for Credit and Collections During COVID-19

This event is not sponsored by CWW. Additional information here.

As COVID-19 spread globally, utilities responded to the difficult economic times by putting shut-off moratoriums in place. Now, as months-long stay-at-home orders have drastically impacted the financial situation of both residential and commercial properties, utilities must find new ways to transition out of moratoriums while maintaining compassion and economic viability. This session will focus on the financial forecasts for anticipated collections and provide best practices and steps to transition out of the immediate pandemic into the new future state.

This webinar will provide information and examples of utilities that are developing plans to transition into the new normal. We will also discuss information regarding anticipated credit and collection impacts to utilities and ideas and practices to help utilities be able to maximize collections while still displaying compassion to their customer base.

Learning Objectives:

1. Create a plan for transitioning out of the pandemic moratorium and back to a future state collections policy.
2. Analyze the potential financial impacts to the utility credit and collections cycle based on current economic and unemployment forecasts.
3. Evaluate alternative strategies to communication and credit and collections that may be of value when determining a transition plan for credit and collections post-pandemic.