Glenwood Springs bills customers on a monthly basis using a three-tier increasing block rate structure. This rate structure has been in place since January 2000. The city’s rate structure provides for 5,500 gallons of water use per month in Tier 1 and an additional 12,000 gallons of water per month in Tier 2. All monthly usage greater than 17,500 gallons is billed at the Tier 3 rate as shown in Table 2. Separate rate structures apply to bulk water purchases and raw water customers .

In this rate structure, Tier 2 represents a 33% increase over Tier 1 and Tier 3 represents a 33% increase over Tier 2. The rates themselves are set based on the cost-of-service requirements of the city.

The city utilizes a computerized billing system and the Badger Orion AMI system. This system enables frequent remote interrogation of water meters. The city takes advantage of this capability to help identify leaks and abnormal usage across the community. The AMI implementation and meter replacement project was completed over several years.

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